Thursday, May 06, 2010

Customer Service

Drive-thru Teriyaki

Set up: there is no speaker, you talk directly to a person. This person is maybe 2 feet away from you. There is no language barrier. There are about 12 things on the menu.

Me: I'll have the #8 chicken bowl.
Person: What?
P: what? Phone order?
repeat with hand signals
P: Point
Shows me the menu with pictures and I point
M: And an small orange drink.
P: Coke?
P: we don't have that.
M: Pineapple?
P: No
M: Ice tea?
P: No
M: Sprite?
P: No
M: Okay, I'll have a Coke.
P: Lemonade?
Goes away for a really long time. Comes back with an empty cup.
P: Do you want ice?
M: Why, do you have some?

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